Using a design workshop format, we are bring people together to address complex design and planning issues and to agree a way forward. We were commissioned by Crawley Borough Council to help to unlock a solution to a complex town centre problem. We responded with a one-week series of design workshops in the town centre which engaged the public and private sectors and the local community in the development of a solution to the problem, which went on to form the basis of a brief to urban design consultants.